Widerrufsrecht
At Ayebea's Sankofa Marketplace, we take immense pride in crafting and curating high-quality products that are designed to bring charm and elegance to your life. We understand that sometimes, circumstances may arise where you need to return or exchange a purchased item. Our return policy has been carefully crafted to ensure your satisfaction and to make the process as smooth as possible.
- Eligibility for Returns and Exchanges:
We accept returns or exchanges within 30 days from the date of purchase.
To be eligible for a return or exchange, the item must be unused, in its original condition, and accompanied by the original receipt or proof of purchase.
- Non-Returnable and Non-Exchangeable Items:
Custom-made or personalized jewelry pieces.
Waist Beads and Earrings (for hygiene reasons).
Items that have been significantly damaged, altered, or show signs of excessive wear.
- Return Process:
To initiate a return or exchange, please contact our Customer Support team at info@jerknwaisted.com within the specified 30-day period.
Our team will guide you through the return process.
Pack the item securely in its original packaging, including all accessories and documentation.
Ship the package to the address provided by our Customer Support team. We recommend using a trackable shipping method to ensure safe delivery.
- Refund or Exchange:
Once we receive and inspect the returned item, we will notify you regarding the status of your refund or exchange.
Refunds will be issued using the original payment method and may take up to 14 business days to process, depending on your financial institution.
Exchanges will be processed promptly, and you will receive the replacement item within a reasonable time frame.
- Shipping Costs:
Shipping costs for returning items are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part. In case of an exchange, Ayebea's Sankofa Marketplace will cover the shipping costs for sending the replacement item to you.
- Quality Assurance:
All our products undergo thorough quality checks before shipment. In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. At Ayebea's Sankofa Marketplace, your satisfaction is of utmost importance to us. We are committed to providing you with a seamless and delightful shopping experience. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our Customer Support team.
